Shipping & Terms & Conditions
Shipping Policy
Once you have placed your order, you will receive an e-mail confirming that we have received your order. Your product will be dispatched in maximum five working days since the receipt of the order and once your payment has been verified. If your order has multiple products, all the products will be sent together.
Shipping rates:
India
Shipping in India is free. We ship from Goa and the shipping time is normally within 5-7 business days since dispatch. For remote locations, this may take between 10-12 working days.
Rest of the world
Flat rate 1,200 INR / 17 US $ / 15 €. This rate is for a maximum number of 5items. Delivery times 10 - 20 working days. All international orders go through customs and International customers are responsible for any applicable local duties and/or sales tax.
For any complaints with regards to your order please contact lola.gamut@gmail.com
within 7 business days from your estimated delivery time.
Return & Exchange Policy
Returns
Our jewellery pieces are handmade (bead after bead), hence each piece is truly unique. Therefore, there will be unavoidable variations among items of the same category. You may return the product in case it reaches you with missing beads.
Refunds
In case we cannot find the same product to return, we will issue a refund and credit the amount to your bank account in maximum 7 working days.
Billing
The price of our merchandise is the Maximum Retail Price (MRP) for the said product. and it includes all local taxes applicable in India. Additional applicable taxes may be charged depending upon the destination where the order has to be shipped to.
Order cancellation
Due to unavoidable circumstances there may be times when certain orders having been validly placed may not be processed or capable of being dispatched. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card/ debit card/ any other mode of payment has been charged, the said amount will be reversed into your account